Night Operations Assistant — Student Living

Unite Group; Royal Borough of Greenwich; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Performance bonus

25 days annual leave + bank holidays

Generous pension scheme

Life assurance

Share save

Family leave

Medicash

EAP

Volunteer day

Discounts

Job summary

Unite Group is seeking an Operations Assistant to welcome residents and visitors, helping to create a safe, engaging environment across Unite Students properties. You’ll support day-to-day operations, respond to enquiries, and contribute to delivering a great resident experience.

This is a busy, people-focused role where check-ins, viewings, events and community activities form the core of daily work. You’ll collaborate with colleagues to maintain high standards and ensure safety and compliance.

Qualifications

• Experience in customer service, hospitality, retail or residential environments.
• Ability to connect with people and deliver great customer experiences.
• Strong communication and problem-solving skills.
• Proactive, organised and comfortable in a busy, varied environment.
• Experience in student accommodation or residential environments would be beneficial but isn't essential.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors.
• Support the full resident journey, including check-ins and day-to-day support.
• Deliver property viewings and support bookings to drive occupancy.
• Support resident engagement activities to create a welcoming community.
• Respond to maintenance issues and raise requests for resolution.
• Record enquiries and operational issues accurately in internal systems.

Skills

Customer service

Hospitality experience

Communication skills

Problem solving

Teamwork

Job description

Unite Group is seeking an Operations Assistant to welcome residents and visitors, helping to create a safe, engaging environment across Unite Students properties. You’ll support day-to-day operations, respond to enquiries, and contribute to delivering a great resident experience.

This is a busy, people-focused role where check-ins, viewings, events and community activities form the core of daily work. You’ll collaborate with colleagues to maintain high standards and ensure safety and compliance.