Resident Services & Lettings Manager

Deverell Smith Recruitment Ltd; Rugby; On-site; GBP 32,000 - 40,000; Full time

Job summary

A leading residential property firm in the Midlands is looking for a Resident Services Manager to oversee development operations and ensure exceptional care for residents. The role requires managing tenancy processes, customer service, and compliance with safety standards. Ideal candidates should have a background in residential property management and hold a full UK driving licence. The position offers a competitive salary, car allowance, and performance bonus.

Benefits

£4,000 annual car allowance

Up to £4,500 performance-related bonus

Opportunity for professional growth

Qualifications

• Background in residential property, lettings, or estates management.
• Knowledge of tenancy processes, including inventories and compliance.
• Holds a full UK driving licence and has access to a personal vehicle.

Responsibilities

• Deliver a consistently high level of customer service to all residents.
• Manage lettings, viewings, tenancy agreements, check-ins, and check-outs.
• Coordinate planned and reactive maintenance to ensure timely and quality completion.
• Ensure compliance with statutory, safety, and contractual obligations.
• Lead resident engagement initiatives and communications.

Skills

Organisational skills

Communication skills

Problem-solving skills

Customer service

Relationship-building

Tools

Property management systems

Job description

A leading residential property firm in the Midlands is looking for a Resident Services Manager to oversee development operations and ensure exceptional care for residents. The role requires managing tenancy processes, customer service, and compliance with safety standards. Ideal candidates should have a background in residential property management and hold a full UK driving licence. The position offers a competitive salary, car allowance, and performance bonus.