Resident Services Assistant

Cobalt Consulting (UK) Ltd; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A growing property management firm in Manchester is seeking a Resident Services Associate to deliver exceptional customer service. This role involves supporting day-to-day operations, building strong relationships with residents, and contributing to community initiatives. Ideal candidates will have excellent communication skills, a proactive approach, and a passion for hospitality. Join a supportive team in one of the UK's fastest-growing property sectors.

Qualifications

• Passionate about delivering great customer service.
• Previous experience in customer service, hospitality, tourism, or property management (desirable).
• Ability to work well under pressure and as part of a team.

Responsibilities

• Deliver excellent customer service to residents.
• Support day-to-day service delivery across the development.
• Build rapport with residents and encourage engagement.

Skills

Customer service

Communication skills

Interpersonal skills

Teamwork

Problem-solving

Job description

Resident Services Associate

We are seeking a confident, customer-focused Resident Services Associate to join a growing residential team in Salford. This role is perfect for someone who thrives in a people‑centred environment, enjoys problem‑solving, and takes pride in delivering exceptional service. This is for a 12 month maternity cover.

About the Role

As a key member of the Front of House team, you'll play an essential part in creating a welcoming, supportive, and well‑managed living experience for residents. You'll help ensure operations run smoothly, build strong relationships with residents, and support the overall success of the development.

Key Responsibilities

• Deliver excellent customer service to residents
• Support day‑to‑day service delivery across the development
• Build rapport with residents and encourage engagement
• Collaborate with internal teams to achieve positive outcomes
• Assist with property management and service‑related activities
• Ensure high standards of service and resident satisfaction
• Promote community initiatives and support local partnerships

Skills & Experience Desired

• Passionate about delivering great customer service
• Previous experience in customer service, hospitality, tourism, or property management (desirable)
• Strong communication and interpersonal skills
• Ability to work well under pressure and as part of a team
• Organised, proactive, and able to manage multiple tasks
• Confident using IT systems and following process‑driven work
• A positive attitude with the ability to stay resilient and solution‑focused
• Professional presentation and a friendly, approachable manner

Why Apply?

This is an exciting opportunity to join a forward‑thinking organisation operating in one of the UK's fastest‑growing property sectors. You'll be part of a supportive team committed to creating exceptional living experiences and strong community environments.