Resident Liaison Officer – Refurbishment & Community Impact

Iris Recruitment; West Bromwich; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Holidays: 26 days + purchase option

Annual bonus

Private medical insurance

Life Assurance

Pension

Digital GP & EAP

Lifestyle discount portal

Job summary

Lovell is seeking a proactive Resident Liaison Officer to join the refurbishment team in West Bromwich. You will be the trusted link between residents, clients, and project teams, guiding residents through works and delivering exceptional service throughout the journey.

The role focuses on communication, resident engagement, and managing enquiries to achieve industry-leading satisfaction. 26 days holiday, annual bonus, private medical insurance, life assurance, pension, and wellbeing benefits

Qualifications

• Experience in customer care and delivering excellent service.
• Strong communication and interpersonal skills.
• Ability to manage multiple stakeholders and respond promptly.

Responsibilities

• Guide residents through refurbishment works with clear communication.
• Organise resident engagement activities and events.
• Manage customer enquiries and resolve concerns to maintain high satisfaction.
• Support project teams to ensure residents feel informed and supported.

Skills

Customer service

Communication

Organisational skills

Relationship building

Tools

CRM systems

Microsoft Office

Job description

Lovell is seeking a proactive Resident Liaison Officer to join the refurbishment team in West Bromwich. You will be the trusted link between residents, clients, and project teams, guiding residents through works and delivering exceptional service throughout the journey.

The role focuses on communication, resident engagement, and managing enquiries to achieve industry-leading satisfaction. 26 days holiday, annual bonus, private medical insurance, life assurance, pension, and wellbeing benefits