Resident Liaison Officer - Refurbishment

Blue Octopus Recruitment; Nottingham; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Bonus KPIs

Holidays 26 days

Life Assurance

Pension

Private Medical Insurance

Additional Holiday

Discount Portal

Cycle to Work

Digital GP

Employee Assistance

Sharesave

Job summary

Lovell invites applications for a Permanent - Full Time Resident Liaison Officer based at our Nottingham office. You will join a dynamic partnership delivery team, concentrating on social housing refurbishment projects and resident satisfaction.

The role demands proactive communication, strong customer service experience, and solid administration skills. CRM and MS Office proficiency are valued as you manage workloads across programmes and engage with residents.

Qualifications

• Pro-active and engaging with exceptional communication skills.
• Customer service experience required.
• Strong administration skills and attention to detail.
• Comfortable using Microsoft Office; exposure to CRM systems is preferred.

Responsibilities

• Deliver a first-class customer experience on social housing refurbishments.
• Coordinate workload across planned maintenance programmes with the delivery team.
• Maintain accurate records and communicate effectively with residents and stakeholders.

Skills

Communication

Customer Service

Administration

CRM

Tools

MS Office

CRM systems

Job description

Permanent - Full Time – 40 Hours

An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic Partnership team.

Working out of our Nottingham office within a wider delivery team and responsible to the Senior Resident Liaison Officer, the position will deliver a first-class customer experience driving high levels of satisfaction working on social housing refurbishment contracts.

We are looking for a pro-active and engaging individual who has exceptional communication skills and customer service experience. You will have good administration skills, comfortable in the use of Microsoft Office, and ideally with some experience of CRM systems.

You will be experienced Resident Liaison Officer with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes.

Benefits

• Bonus entitlement based on performance KPIs
• Holidays - 26 days
• Life Assurance
• Pension
• Private medical insurance
• Ability to purchase additional holiday
• Access to discount portal
• Cycle to Work scheme and the Lovell Way to EV
• Digital GP
• Employee assistance programme
• Sharesave scheme

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.