Resident Liaison Officer - Community & Refurbishment

The Lovell; West Bromwich; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

26 days holidays

Annual bonus

Private medical insurance

Life Assurance

Pension

Digital GP

Employee assistance programme

Sharesave scheme

Discount portal access

Job summary

Iris Recruitment is seeking a Resident Liaison Officer to join their refurbishment team in West Bromwich on a fixed-term contract until 31 March 2027. The role requires a passionate individual dedicated to exceptional customer service and engaging with residents throughout refurbishment projects.

Responsibilities include guiding residents, organising engagement activities, and managing enquiries. This position offers a competitive salary, car/travel allowance, and excellent benefits such as

Qualifications

• Proactive and people-focused with a passion for customer service.
• Experience in housing refurbishment is advantageous.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Guide residents through refurbishment works and provide support.
• Organise resident engagement activities and manage enquiries.
• Resolve concerns and achieve high satisfaction levels.

Skills

Customer care experience

Strong communication skills

Organisational skills

Knowledge of CRM systems

Knowledge of Microsoft Office

Job description

Iris Recruitment is seeking a Resident Liaison Officer to join their refurbishment team in West Bromwich on a fixed-term contract until 31 March 2027. The role requires a passionate individual dedicated to exceptional customer service and engaging with residents throughout refurbishment projects.

Responsibilities include guiding residents, organising engagement activities, and managing enquiries. This position offers a competitive salary, car/travel allowance, and excellent benefits such as