Resident Liaison Officer

The Lovell; West Bromwich; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

26 days holidays

Annual bonus

Private medical insurance

Life Assurance

Pension

Digital GP

Employee assistance programme

Sharesave scheme

Discount portal access

Job summary

Iris Recruitment is seeking a Resident Liaison Officer to join their refurbishment team in West Bromwich on a fixed-term contract until 31 March 2027. The role requires a passionate individual dedicated to exceptional customer service and engaging with residents throughout refurbishment projects.

Responsibilities include guiding residents, organising engagement activities, and managing enquiries. This position offers a competitive salary, car/travel allowance, and excellent benefits such as

Qualifications

• Proactive and people-focused with a passion for customer service.
• Experience in housing refurbishment is advantageous.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Guide residents through refurbishment works and provide support.
• Organise resident engagement activities and manage enquiries.
• Resolve concerns and achieve high satisfaction levels.

Skills

Customer care experience

Strong communication skills

Organisational skills

Knowledge of CRM systems

Knowledge of Microsoft Office

Job description

Resident Liaison Officer FTC

CAPTION:

• Company: Iris Recruitment
• Salary: Competitive Salary + Car Allowance/Travel Allowance + Excellent Benefits
• Hours: Full-time
• Location: West Bromwich
• Working pattern: On-site
• Job type: Permanent
• Posting date: 5 Oct 2026
• Closing date: 26 Oct 2026

Summary

Temporary Role- Full Time - 40hours- FTC until 31 March 2027

Are you passionate about delivering exceptional customer service and making a real difference in local communities?

We're looking for a proactive and people-focused Resident Liaison Officer to join our refurbishment team and become the trusted link between residents, clients, and project teams.

In this rewarding role, you'll guide residents through refurbishment works, providing outstanding communication, support, and reassurance at every stage of their journey. You'll organise resident engagement activities, manage customer enquiries, resolve concerns, and help achieve industry-leading satisfaction levels.

We're seeking a confident communicator with strong organisational skills, customer care experience, and a passion for building positive relationships. Knowledge of housing refurbishment, CRM systems, and Microsoft Office applications would be advantageous. If you thrive in a fast-paced environment, enjoy engaging with people, and want to contribute to successful projects that improve homes and communities, we'd love to hear from you.

Benefits

• Holidays - 26 days + ability to purchase additional holiday (Pro-rated)
• Annual bonus linked to company performance
• Private medical insurance
• Life Assurance
• Pension
• Digital GP and Employee assistance programme (EAP)
• Sharesave scheme
• Access to our discount portal, LifeStyle Hub

As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourages and values diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.