Resident Liaison Officer – Refurbishment

Lovell Partnerships Ltd; Nottingham; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

26 days holiday

Life Assurance

Pension

Private medical insurance

Bonus entitlement based on performance KPIs

Ability to purchase additional holiday

Access to discount portal

Cycle to Work scheme

Digital GP

Employee assistance programme

Job summary

Lovell Partnerships Ltd is seeking a Resident Liaison Officer to join their team in Nottingham. This role plays a crucial part in the delivery of social housing refurbishment projects by ensuring effective communication between residents and the project team.

The ideal candidate will have strong organisational and customer service skills, with experience in planned maintenance programmes. You will manage the resident journey while handling queries and providing aftercare support.

Benefits include 26 days holiday, life assurance, pension plan, and private medical insurance among others.

Qualifications

• Experience working on planned maintenance programmes.
• Good understanding of project delivery within social housing.
• Experience with EasyBop systems is an advantage.

Responsibilities

• Act as a key link between residents, the project team and the client.
• Manage the end-to-end resident journey from pre-start visits through to aftercare.
• Maintain accurate records on the CRM system.
• Support project administration and build strong relationships with stakeholders.

Skills

Strong communication skills

Customer service skills

Organisational skills

Proficiency in Microsoft Office

Job description

An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic partnership team.

Based in our Nottingham office and reporting to the Senior Resident Liaison Officer, you will play a vital role in supporting the successful delivery of social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure a positive and consistent customer experience throughout the programme of works.

You will manage the end-to-end resident journey, from pre-start visits and profiling through to ongoing communication, handling queries or complaints, and providing aftercare following completion. You will also maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and stakeholders.

We are looking for an experienced Resident Liaison Officer who is organised, proactive and confident engaging with a wide range of people. You will have experience working on planned maintenance programmes and a good understanding of project delivery within social housing.

Strong communication, customer service and administrative skills are essential, along with confidence using Microsoft Office. Experience of EasyBop systems would be an advantage.

• Bonus entitlement based on performance KPIs
• Holidays - 26 days
• Life Assurance
• Pension
• Private medical insurance
• Ability to purchase additional holiday
• Access to discount portal
• Cycle to Work scheme and the Lovell Way to EV
• Digital GP
• Employee assistance programme

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.