Resident Liaison Officer

Think Recruitment; West Bromwich; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Car allowance

Job summary

Think Recruitment is seeking a Resident Liaison Officer in West Bromwich to support a planned externals programme. You will be the primary contact for residents, maintaining strong relationships and coordinating meetings, visits and updates throughout the project.

The role requires experience in social housing or construction, excellent communication, and organisational skills, plus a valid UK driving licence. A supportive team environment and a 9-month fixed term contract are offered.

Qualifications

• Experience as a Resident Liaison Officer, Tenant Liaison Officer or similar customer-facing role within social housing or construction.
• Excellent communication and interpersonal skills.
• Strong organisational skills with ability to manage a busy workload.

Responsibilities

• Act as the main point of contact for residents before, during and after works.
• Build positive relationships with tenants and address questions or concerns.
• Arrange and attend resident meetings and property visits.
• Keep residents updated on programme schedules and changes.
• Work closely with site teams to minimise disruption and ensure a positive customer experience.
• Resolve complaints professionally and escalate issues when necessary.
• Maintain accurate records and complete relevant administration.

Skills

Customer service

Communication

Organisational skills

Full UK driving licence

Tools

Microsoft Office

Job description

Resident Liaison Officer

West Bromwich

£33,000 + Car Allowance

We are currently recruiting on behalf of a well-established social housing maintenance contractor for an experienced Resident Liaison Officer to support a planned externals programme across West Bromwich on a 9 month fixed term contract.

This is an excellent opportunity for someone with strong customer service skills and experience working within social housing, construction or property maintenance, helping to ensure residents are fully informed and supported throughout improvement works.

The Role

• Act as the main point of contact for residents before, during and after works.
• Build positive relationships with tenants, addressing any questions or concerns.
• Arrange and attend resident meetings and property visits.
• Keep residents updated on programme schedules and any changes.
• Work closely with site teams to minimise disruption and ensure a positive customer experience.
• Resolve complaints professionally and elevate issues where necessary.
• Maintain accurate records and complete all relevant administration.

About You

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or in a similar customer-facing role within social housing or construction.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage a busy workload.
• Confident using Microsoft Office and maintaining accurate records.
• Full UK driving licence.

What's on Offer

• Salary of £30,000
• Car allowance
• Opportunity to join a reputable contractor delivering planned maintenance works.
• Supportive team environment with ongoing opportunities for development.

If you have a passion for delivering excellent customer service and enjoy working closely with residents to ensure a smooth refurbishment process, we’d love to hear from you