Resident Engagement Lead – Refurbishment Projects

Lovell Partnerships Ltd; Leicester; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Holidays 26 days + purchase option (Pr

Annual bonus

Private medical insurance

Life Assurance

Pension

Digital GP and EAP

Lifestyle Hub discount portal

Job summary

Lovell Partnerships Ltd in Leicester is seeking a proactive Resident Liaison Officer to join our refurbishment team. You will be the trusted link between residents, clients, and project teams, guiding residents through works, and providing clear, empathetic communication.

You will organise engagement activities, handle enquiries, resolve concerns, and help achieve high levels of satisfaction. The role requires confident communication, strong organisation, and a passion for improving homes and

Qualifications

• Knowledge of housing refurbishment is advantageous.
• Experience in customer care and strong communication skills preferred.
• Familiarity with CRM systems and Microsoft Office is beneficial.

Responsibilities

• Guide residents through refurbishment works and communicate at every stage.
• Organise resident engagement activities and events.
• Manage customer enquiries and promptly resolve concerns.
• Help achieve industry-leading resident satisfaction.

Skills

Customer service

Communication

Organisational skills

Tools

CRM systems

Microsoft Office

Job description

Lovell Partnerships Ltd in Leicester is seeking a proactive Resident Liaison Officer to join our refurbishment team. You will be the trusted link between residents, clients, and project teams, guiding residents through works, and providing clear, empathetic communication.

You will organise engagement activities, handle enquiries, resolve concerns, and help achieve high levels of satisfaction. The role requires confident communication, strong organisation, and a passion for improving homes and