Resident Liaison Specialist (Refurbishment)

Blue Octopus Recruitment Ltd; Leicester; Híbrido; GBP 26 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Holidays - 26 days + ability to pro‑r

Annual bonus linked to company perf.

Private medical insurance

Life Assurance

Pension

Digital GP and EAP

Sharesave scheme

Lifestyle Hub access

Resumo da oferta

Lovell is seeking a proactive Resident Liaison Officer to join our refurbishment team in the UK. You will guide residents through refurbishment works, providing outstanding communication, support and reassurance at every stage of their journey.

You will organise resident engagement activities, manage customer enquiries, resolve concerns and help achieve high levels of satisfaction. A confident communicator with strong organisational and customer care skills is ideal; knowledge of housing

Qualificações

• Must have customer care experience and strong organisational skills.
• Knowledge of housing refurbishment is advantageous.
• Experience with resident engagement and stakeholder communication is desirable.

Responsabilidades

• Guide residents through refurbishment works and provide clear, supportive communication at every stage.
• Organise resident engagement activities and events.
• Manage customer enquiries and resolve concerns to improve satisfaction levels.
• Collaborate with clients and project teams to support successful project delivery.

Conhecimentos

Communication

Customer service

Ferramentas

CRM systems

Microsoft Office

Descrição da oferta de emprego

Lovell is seeking a proactive Resident Liaison Officer to join our refurbishment team in the UK. You will guide residents through refurbishment works, providing outstanding communication, support and reassurance at every stage of their journey.

You will organise resident engagement activities, manage customer enquiries, resolve concerns and help achieve high levels of satisfaction. A confident communicator with strong organisational and customer care skills is ideal; knowledge of housing