Resident Liaison Officer

United Infrastructure Ltd; West Midlands; On-site; GBP 25,000 - 32,000; Full time

Job summary

United Infrastructure Ltd seeks an experienced Resident Liaison Officer to serve as a visible contact for residents, coordinating communications during works and supporting community engagement. You will help residents understand works processes and provide timely updates across newsletters, meetings, visits and open days.

You will ensure smooth handovers of keys to site teams and uphold high standards of customer aftercare, managing expectations between residents, the client and operations

Qualifications

• Naturally excellent communicator capable of working with diverse stakeholders.
• Experience in contractor or client-side resident liaison / community engagement preferred.
• Ability to remain discreet and professional in a public-facing role.

Responsibilities

• Be a visible point of contact for residents through newsletters, meetings, visits and open days.
• Communicate updates and changes related to works processes to residents.
• Coordinate handover of keys to site teams and ensure smooth customer aftercare.

Skills

Communication

Driving licence

Stakeholder management

Customer service

Job description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

You must have a UK driving licence, and own your car.