Resident Liaison Officer

United Infrastructure Ltd; Haywards Heath; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career progression opportunities

Job summary

United Infrastructure Ltd is seeking a proactive Resident Liaison Officer to be the visible point of contact for residents across Kent, Surrey and Sussex. You will engage residents through newsletters, meetings, visits and open days, ensuring they understand works processes and have timely updates.

You will coordinate the handover of keys to site teams, deliver a high standard of customer aftercare, and manage expectations between residents, the client and our operations teams in a demanding,

Qualifications

• Strong communication skills with the ability to handle difficult situations.
• Experience in contractor or client-side liaison roles preferred.
• Ability to work under pressure with discretion.

Responsibilities

• Be the visible point of contact for residents and communicate updates.
• Coordinate newsletters, meetings, visits and open days across Kent, Surrey and Sussex.
• Ensure residents understand works processes and deadlines, and relay changes.
• Coordinate handover of keys to site teams and provide aftercare.
• Manage expectations between residents, the client and operations teams.

Skills

Communication

Stakeholder management

Customer service

Job description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days covering Kent, Surrey and Sussex

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

Additional information

What We Offer:

If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering:

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company's growth