Resident Liaison Officer

United Infrastructure; Heath; On-site; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Immediate interview

Job summary

United Infrastructure is seeking a proactive Resident Liaison Officer to be the visible point of contact for residents across South England. You will engage residents through newsletters, meetings, visits and open days, ensuring they understand works processes and receive timely updates.

You will coordinate handovers of keys to site teams and provide high standards of customer aftercare, balancing expectations between residents, the client and operations.

Qualifications

• Excellent communication with residents and clients.
• Experience coordinating with site teams and suppliers.
• Ability to handle sensitive or difficult conversations.

Responsibilities

• Serve as the primary point of contact for residents.
• Disseminate updates on works processes and changes.
• Coordinate key handovers to site teams.
• Deliver high-standard aftercare and manage expectations.

Skills

Communication

Stakeholder management

Public-facing role

Conflict resolution

Job description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days covering South England

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

Additional information

What We Offer:

If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering:

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company's growth
• Immediate interview for qualified candidates

Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.