Resident Liaison Officer

United Infrastructure Group; Birmingham; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

United Infrastructure is seeking a Resident Liaison Officer in Birmingham to be the main point of contact for residents during infrastructure projects. You will engage residents through newsletters, meetings, visits, and open days, ensuring they understand processes and updates, while coordinating handovers to site teams.

You will deliver high-quality customer aftercare, manage expectations between residents, the client and our operations teams, and work in a role needing discretion and

Qualifications

• Experience as Resident Liaison Officer or similar role in property services.
• Experience with contractor/client-side liaison in maintenance or asset management preferred.
• Able to stay composed under pressure and handle sensitive situations with discretion.

Responsibilities

• Be a visible point of contact for residents and communicate updates via newsletters, meetings, visits and open days.
• Coordinate handover of keys to site teams and ensure smooth transition to works.
• Provide high-quality customer aftercare and manage expectations between residents, client and operations teams.

Skills

Excellent communication

Stakeholder management

Customer service

Job description

Resident Liaison OfficerWe use cookies to enhance your browsing experience, serve personalised ads or content, and analyse our traffic. By clicking \"Accept All\" you consent to our use of cookies.### Resident Liaison OfficerApply: Connected\\_Birmingham: Full time: Posted Today: JR101875Job DescriptionAs a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.As an experienced **Resident Liaison Officer**you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.QualificationsWith the confidence to manage sometimes difficult situations, as **Resident Liaison Officer**you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.You will be resilient under pressure and understand the need for discretion and respect in a public facing role.You must have a UK driving licence, and own your car.Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.