Resident Liaison Officer

United Infrastructure Group Services Limited; Haywards Heath; Sur place; GBP 25 000 - 42 000; Plein temps

Avantages offerts par ce poste

Competitive salary and benefits

Career progression opportunities

Immediate interview for qualified cand

Résumé du poste

United Infrastructure is seeking a Resident Liaison Officer to engage with residents across South England, keeping them informed about works, schedules and updates. You will be a visible contact point through newsletters, meetings, visits and open days, ensuring clear communication and a smooth handover process.

Join a fast-growing infrastructure team committed to delivering quality service, with opportunities to develop in property services and asset management while maintaining excellent

Qualifications

• Experience in resident liaison or community engagement within maintenance or asset management.
• Excellent communicator, able to handle difficult situations with discretion.

Responsabilités

• Serve as the visible point of contact for residents and coordinate updates through newsletters, meetings, and open days.
• Coordinate handover of keys to site teams and ensure works progress is communicated clearly.
• Provide high-quality customer aftercare and manage expectations between residents, the client and operations teams.

Connaissances

Resident liaison

Stakeholder management

Communication

Public facing role

Description du poste

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days covering South England. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

What We Offer

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth
• Immediate interview for qualified candidates

Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.

Here at United Infrastructure, we invest in our people and firmly believe that our workforce is our most valuable asset. A driving force for success and the core to achieving our vision of creating a connected and sustainable future, our team is the heart of our organisation.

Are you looking to be part of an exciting journey within an evolving business? Want to learn something new, every single day? Then you've come to the right place.

A fast-paced, diverse, and hugely ambitious business, we welcome challengers, innovators and people who embrace change. Establish yourself in a creative environment that champions freedom of expression, and supports you in your personal and professional development – because together, we achieve more.