Resident Liaison Officer

UI Social Infrastructure Limited; Birmingham; Sur place; GBP 24 000 - 32 000; Plein temps

Résumé du poste

United Infrastructure seeks an experienced Resident Liaison Officer to be a visible point of contact for residents, coordinating newsletters, meetings, visits and open days. You will ensure residents are informed about works processes and communicate updates accordingly.

You will coordinate the handover of keys to site teams and provide high-quality aftercare, managing expectations between residents, the client and our operations teams.

Qualifications

• UK driving licence and own car.
• Experience in contractor or client-side resident liaison / community engagement role.
• Experience within planned or reactive maintenance or asset management is preferred.

Responsabilités

• Act as a visible point of contact for residents.
• Communicate updates and changes to residents.
• Coordinate handover of keys to site teams.
• Provide a high standard of customer aftercare and manage expectations between residents, the client and our operations teams.

Description du poste

Job Description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. You must have a UK driving licence, and own your car.

Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK. Here at United Infrastructure, we invest in our people and firmly believe that our workforce is our most valuable asset. A driving force for success and the core to achieving our vision of creating a connected and sustainable future, our team is the heart of our organisation.

A fast-paced, diverse, and hugely ambitious business, we welcome challengers, innovators and people who embrace change. Establish yourself in a creative environment that champions freedom of expression, and supports you in your personal and professional development – because together, we achieve more.

United Infrastructure operates a direct sourcing model and does not accept speculative CVs from recruitment agencies. Any CVs submitted without prior agreement will be considered a gift and the candidate will be deemed to have been introduced directly. No fees will be payable in these circumstances.