Resident Liaison Officer

Fortus Recruitment; Ealing; On-site; GBP 30,000 - 40,000; Full time

Job summary

Fortus Recruitment in Ealing is seeking an experienced Resident Liaison Officer to join their planned maintenance team. The successful candidate will act as the primary contact for tenants regarding job updates and complaints, ensuring effective communication throughout the project lifecycle.

Strong communication and IT skills are essential, along with the ability to work independently or as part of a team. This represents a great opportunity to join a growing business on a permanent basis.

Qualifications

• Experience as a Resident Liaison Officer required.
• Strong communication skills over the phone and face-to-face.
• Good IT skills necessary.

Responsibilities

• Act as point of contact for job updates.
• Own complaints and ensure prompt resolution.
• Keep tenants updated on longer planned works.
• Work with Contract Manager on issues.
• Support help-desk communications.
• Visit tenants when necessary.

Skills

Strong communication skills

Good IT skills

Ability to work independently

Ability to work within a team

Job description

Profile

Our client, a contractor based in the South East, is currently looking for an experienced Resident Liaison Officer to join their planned maintenance team.

Our client is based in South London and is carrying out internal and external planned maintenance as well as re‑cladding projects. Works delivered include kitchen and bathroom replacements, roof renewals, window and door upgrades, and cladding installation.

Projects are delivered to scattered properties as well as low and high rise tower blocks.

Responsibilities

• Act as the point of contact when the client or tenant requires job updates.
• Own all complaints and ensure they are dealt with promptly and effectively.
• For longer planned works, keep the tenant updated on progress and be present if any issues arise.
• Work with the Contract Manager to ensure the client is informed of any issues and that enquiries have been addressed.
• Support the help‑desk with emails from sub‑contractors and clients on a daily basis.
• Visit tenants when required.

Qualifications

Experience as a Resident Liaison Officer, strong communication skills over the phone and face‑to‑face, good IT skills. Ability to work both independently and within a team.

Benefits

This is a great opportunity to join a growing business on a permanent basis.

Equal Opportunity

Fortus Recruitment Group is an equal opportunities employer.