Resident Liaison Officer

United Infrastructure Group; England; Remote; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Immediate interview

Job summary

United Infrastructure Group is seeking a Resident Liaison Officer to serve as a visible point of contact for residents across Kent, Surrey and Sussex. You will keep residents informed through newsletters, meetings, visits and open days, ensuring works processes are understood and updates communicated effectively.

You will coordinate handovers of keys to site teams, deliver high-quality aftercare, and balance expectations between residents, the client and our operations teams in a fast-paced,

Qualifications

• Experience liaising with residents and stakeholders.
• Experience with contractors or client-side liaison.
• Excellent communication under pressure.

Responsibilities

• Communicate project updates to residents via newsletters, meetings, visits and open days.
• Coordinate handover of keys to site teams.
• Provide high-quality aftercare and manage resident expectations.
• Collaborate with client and operations teams.

Skills

Communication

Stakeholder management

Job description

Resident Liaison OfficerWe use cookies to enhance your browsing experience, serve personalised ads or content, and analyse our traffic. By clicking \"Accept All\" you consent to our use of cookies.### Resident Liaison OfficerApply: Full time: Posted Today: JR101831As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced **Resident Liaison Officer**you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days covering Kent, Surrey and Sussex You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. Qualifications With the confidence to manage sometimes difficult situations, as **Resident Liaison Officer**you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.You will be resilient under pressure and understand the need for discretion and respect in a public facing role. Additional information **What We Offer:**If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering:* Competitive salary and benefits package* Opportunities for career progression aligned with the company’s growth* Immediate interview for qualified candidates Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.