Resident Liaison Officer

United Infrastructure Group Services Limited; Greater London; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Immediate interview

Job summary

United Infrastructure Group Services Limited is seeking a Resident Liaison Officer to cover a kitchen and bathroom contract in Westminster. You will be a visible point of contact for residents, engaging through newsletters, meetings, visits and open days, ensuring residents are aware of works processes and updates.

You will coordinate handover of keys to site teams and provide high-quality aftercare, managing expectations between residents, the client and our operations teams.

Qualifications

• Experience as a resident liaison or community engagement in property maintenance is preferred.
• Strong communication and interpersonal skills.
• Experience liaising with contractors or client-side roles is advantageous.
• Ability to handle sensitive situations with discretion.

Responsibilities

• Be a visible point of contact for residents and communicate updates via newsletters, meetings, visits and open days.
• Coordinate handover of keys to site teams.
• Provide high-quality customer aftercare and manage expectations between residents, client and operations teams.

Skills

Communication

Stakeholder management

Public-facing experience

Discretion

Job description

We are looking for a Resident Liaison covering a kitchen and bathroom contract in Westminster. As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

Additional information

What We Offer:

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth
• Immediate interview for qualified candidates

A fast-paced, diverse, and hugely ambitious business, we welcome challengers, innovators and people who embrace change. Establish yourself in a creative environment that champions freedom of expression, and supports you in your personal and professional development – because together, we achieve more.

United Infrastructure operates a direct sourcing model and does not accept speculative CVs from recruitment agencies. Any CVs submitted without prior agreement will be considered a gift and the candidate will be deemed to have been introduced directly. No fees will be payable in these circumstances