Resident Liaision Officier

United Infrastructure Ltd; Wrotham; Vor Ort; GBP 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Career progression

Immediate interview

Zusammenfassung

United Infrastructure Ltd is seeking a Resident Liaison Officer to be a visible point of contact for residents across Kent, Surrey and Sussex, communicating updates through newsletters, meetings, visits and open days.

You will coordinate handover of keys to site teams, deliver a high standard of aftercare, and manage expectations between residents, the client and operations teams.

Qualifikationen

• Confidently manage challenging situations while remaining professional.
• Naturally excellent communicator able to work with various stakeholders.

Aufgaben

• Be a visible point of contact for residents, communicating updates through newsletters, meetings, visits and open days across Kent, Surrey and Sussex.
• Coordinate handover of keys to site teams.
• Provide a high standard of customer aftercare and manage expectations between residents, the client and operations teams.

Kenntnisse

Excellent communicator

Stakeholder management

Jobbeschreibung

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days covering Kent, Surrey and Sussex

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

Additional information

What We Offer:

If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we’re offering:

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth
• Immediate interview for qualified candidates

Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.