Resident Liaison Officer

Wates; Walsall; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading construction and housing company is looking for a skilled Resident Liaison Officer (RLO) in Walsall on a 12-month contract. This role entails acting as the liaison between residents and the project team, ensuring smooth communication during planned works like kitchen and bathroom improvements. Candidates should possess strong communication skills and prior experience in a customer-facing position, with attention to detail being crucial. You will facilitate effective relationships with residents and coordinate essential appointments, all while maintaining high standards of customer care.

Qualifications

• Previous experience as a Resident Liaison Officer or in a similar customer-facing role.
• Knowledge of planned works programmes is desirable.

Responsibilities

• Build strong relationships with residents.
• Coordinate appointments for contractors.
• Handle queries and resolve issues promptly.
• Support vulnerable residents.
• Maintain accurate records of communications.
• Work closely with site teams for high standards of care.

Skills

Excellent communication and interpersonal skills

Strong organisational skills

Ability to manage multiple priorities

Attention to detail

Job description

WPS are seeking an experienced and customer-focused Resident Liaison Officer (RLO) to join our team for a 12-month fixed-term contract in the West Midlands area.

This role will support the delivery of planned works programmes , including :

• Kitchen and Bathroom Stream of Works
• Homes for Modern Living Stream

As an RLO, you will act as the key point of contact between residents and the project team, ensuring excellent communication and minimal disruption during works.

Key Responsibilities

• Build strong relationships with residents, providing clear and timely information about planned works.
• Coordinate appointments and access arrangements for contractors.
• Handle queries and resolve issues promptly and professionally.
• Support vulnerable residents and ensure safeguarding protocols are followed.
• Maintain accurate records of communications and progress.
• Work closely with site teams to monitor works and ensure high standards of customer care.

About You

• Previous experience in a Resident Liaison Officer role or similar customer-facing position within housing or construction.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work under pressure.
• Strong organisational skills and attention to detail.
• Knowledge of planned works programmes (kitchens, bathrooms, modern living upgrades) is desirable.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link : National Security Vetting