Resident Liaison Officer

United Infrastructure; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A property service company in the United Kingdom is seeking a Resident Liaison Officer. This role involves engaging with residents and managing communication about works processes. The ideal candidate will have experience in a similar role and demonstrate excellent communication skills. We offer competitive salary and career progression opportunities in a growing team.

Benefits

Competitive salary and benefits package

Opportunities for career progression

Immediate interview for qualified candidates

Qualifications

• Experience in contractor or resident liaison/community engagement roles.
• Ability to manage difficult situations effectively.
• Commitment to discretion and respect in public interactions.

Responsibilities

• Serve as a point of contact for residents and communicate updates.
• Coordinate handover of keys to site teams and ensure high customer care.
• Engage with residents through newsletters, meetings, and visits.

Skills

Excellent communication

Stakeholder management

Resilience under pressure

Job description

Job Description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. This will cover our work primarily in South London, but potentially some travel across Kent, Surrey and West Sussex.

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

This role will require travel you must have your own vehicle and valid driving license.

Qualifications

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

Additional Information

What We Offer:

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth
• Immediate interview for qualified candidates

How to Apply:

If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation!