Resident Liaision Officier

UI Social Infrastructure Limited; Wrotham; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Career progression opportunities

Immediate interview for qualified c

Job summary

United Infrastructure is seeking a Resident Liaison Officer to serve as a visible point of contact for residents across Kent, Surrey and Sussex. You will ensure residents are informed about works processes and updates, and you will coordinate key handovers to site teams while delivering high-quality aftercare.

The role emphasizes strong communication with residents and stakeholders, experience in contractor or client-side liaison roles is preferred, and the position covers public-facing duties

Qualifications

• Excellent communication and people skills.
• Experience engaging with residents and a range of stakeholders.
• Experience in contractor or client-side resident liaison / community engagement roles preferred.

Responsibilities

• Be a visible point of contact for residents through newsletters, meetings, visits and open days across Kent, Surrey and Sussex.
• Ensure residents are aware of works processes and communicate updates or changes accordingly.
• Coordinate handover of keys to site teams and provide high-quality post-work aftercare, managing expectations between residents, the client and operations teams.

Job description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days covering Kent, Surrey and Sussex.

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

Additional Information

Location covers Kent, Surrey and Sussex.

What We Offer

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth
• Immediate interview for qualified candidates

About Us

Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK. Here at United Infrastructure, we invest in our people and firmly believe that our workforce is our most valuable asset. A driving force for success and the core to achieving our vision of creating a connected and sustainable future, our team is the heart of our organisation. Are you looking to be part of an exciting journey within an evolving business? Want to learn something new, every single day? Then you’ve come to the right place.

Company Culture

A fast-paced, diverse, and hugely ambitious business, we welcome challengers, innovators and people who embrace change. Establish yourself in a creative environment that champions freedom of expression, and supports you in your personal and professional development – because together, we achieve more.