Resident Liaison Officer

United Infrastructure Ltd; Haywards Heath; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career progression opportunities

Immediate interview for qualified候

Job summary

United Infrastructure Ltd in the UK is seeking a Resident Liaison Officer to support community engagement across South England. You will be the visible contact for residents, sharing updates and coordinating activities such as newsletters, meetings, visits and open days.

You will coordinate key handovers to site teams, deliver high-quality aftercare, and manage expectations between residents, the client and operations.

Qualifications

• Confident communicator who can handle difficult situations.
• Experience in contractor or client-side resident liaison / community engagement.
• Resilient under pressure with discretion in a public-facing role.
• Preferably from planned / reactive maintenance or asset management.

Responsibilities

• Be a visible point of contact for residents through newsletters, meetings, visits and open days across South England.
• Coordinate handover of keys to site teams and ensure smooth transition.
• Provide high-standard customer aftercare and manage expectations between residents, the client and operations teams.

Skills

Excellent communicator

Stakeholder management

Public-facing role

Resilience under pressure

Job description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days covering South England

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

Additional information

What We Offer:

If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we’re offering:

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth
• Immediate interview for qualified candidates

Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.