Resident Liaison Officer

United Infrastructure; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

United Infrastructure is seeking a Resident Liaison Officer in Birmingham to act as the visible point of contact for residents during works. You will communicate updates through newsletters, meetings, visits and open days and ensure residents understand works processes.

You will coordinate key handovers to site teams and deliver high-quality aftercare, while managing expectations between residents, the client and our operations teams. A UK driving licence and own car are required.

Qualifications

• Confident in handling difficult situations.
• Naturally excellent communicator with stakeholders.

Responsibilities

• Be a visible point of contact for residents during works via newsletters, meetings, visits and open days.
• Ensure residents are aware of works processes and communicate updates and changes.
• Coordinate handover of keys to site teams and provide high standard of customer aftercare.
• Manage expectations between residents, the client and operations teams.

Skills

Excellent communication

Stakeholder collaboration

Job description

Job Description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

You must have a UK driving licence, and own your car.

Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.