Resident Liaison Officer

PSR Solutions; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a Resident Liaison Officer (RLO) for a construction site in Coventry. The role involves providing full resident and customer care service during refurbishment projects, ensuring effective communication and coordination with residents and project teams. The ideal candidate will have proven experience as an RLO, excellent communication skills, and a readiness to engage with the community. Weekly payment and a Monday to Friday schedule are offered.

Benefits

Weekly pay

Monday to Friday schedule

Qualifications

• Proven experience as a Resident Liaison Officer (RLO) with references.
• Understanding of maintaining a safe environment for residents.
• Willingness to attend open days and community events.

Responsibilities

• Deliver resident and customer care service throughout refurbishment projects.
• Conduct pre-commencement meetings and maintain daily communication with residents.
• Administer resident information packs and customer records.

Skills

Excellent communication skills

Relationship development

Confident and persuasive communication

Job description

Overview

PSR solutions are recruiting for a Resident Liaison Officer (RLO) to work on a construction site in Coventry on behalf of our client who has a nationwide presence.

Responsibilities

• Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects.
• Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised.
• Responsible for collation of resident information packs and administration of customer records, KPI\'s etc.
• Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships.
• Full understanding of responsibilities associated with ensuring a safe environment is maintained for residents and maintenance of their welfare at the end of the working day.
• Willingness to support and promote the company and its activities at open days and community engagement events.

RLO requirements

• 2 x references from a previous RLO position
• SSSTSRLO

Benefits

• Weekly pay
• Monday to Friday

If you are interested in this RLO role or would like more information, please contact the Trades and Labour team at PSR Solutions