Resident Involvement Manager

Adecco; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A local authority in Greater London is seeking a Resident Involvement Manager to enhance resident engagement within housing services. You will lead resident consultation, develop a strategic plan, and manage a dedicated team to ensure inclusive service delivery. The ideal candidate will have a strong background in social housing, excellent communication skills, and experience in creating effective engagement frameworks. This role offers up to 30 days annual leave, flexible working arrangements, and opportunities for professional development.

Benefits

Up to 30 days annual leave

Flexible working arrangements

Professional development opportunities

Access to health and wellness initiatives

Membership in the Local Government Pension Scheme (LGPS)

Qualifications

• Proven experience in developing and delivering resident involvement strategies.
• Strong background in social housing and understanding of regulatory frameworks.
• Ability to lead and manage a team, driving high performance and customer-centric outcomes.
• Excellent communication and stakeholder engagement skills.
• Experience using data and insight to inform service improvements.

Responsibilities

• Lead the delivery of resident engagement and consultation across housing services.
• Develop and implement a comprehensive Resident Engagement Strategy.
• Build governance structures for resident involvement and expand participation opportunities.
• Manage a dedicated team and champion diversity and inclusion in engagement activities.

Skills

Resident involvement strategies

Social housing knowledge

Team leadership

Communication skills

Data-driven service improvement

Education

Degree level or equivalent experience

Continuing professional development

Tools

Digital communication tools

Job description

Resident Involvement Manager - Croydon Council

Adecco Public Sector is proud to be working with Croydon Council as they seek to recruit a number of permanent roles into their Housing Directorate.

Join the dynamic and forward‑thinking team at the London Borough of Croydon, the most populous borough in London, known for its rich history and vibrant cultural scene. As part of our ongoing transformation driven by the Mayor's Business Plan, we are committed to creating a place of opportunity, improving financial sustainability, and enhancing the quality of life for our residents.

Background

Croydon Council has made major strides in transforming its housing services, investing over £30 million in home upgrades, launching a new repairs contact centre, and completing stock condition surveys on 86% of homes. With a £166 million regeneration of Regina Road underway and a strong focus on safety, customer care, and resident‑led change, Croydon is committed to delivering high‑quality homes and services as part of its Future Croydon programme.

Your New Role

As Resident Involvement Manager, you will lead the delivery of resident engagement and consultation across Croydon’s housing services. You will develop and implement a comprehensive Resident Engagement Strategy, ensuring resident voices shape service delivery and improvement.

This role involves building governance structures for resident involvement, expanding participation opportunities, and embedding co‑regulation and co‑production principles. You will manage a dedicated team, work collaboratively with internal and external stakeholders, and champion diversity and inclusion in all engagement activities.

What You’ll Need to Succeed

• Proven experience in developing and delivering resident involvement strategies.
• Strong background in social housing and understanding of regulatory frameworks.
• Ability to lead and manage a team, driving high performance and customer‑centric outcomes.
• Excellent communication and stakeholder engagement skills.
• Experience using data and insight to inform service improvements.

Qualifications

• Educated to degree level or equivalent experience.
• Evidence of continuing professional and leadership development.
• Knowledge of resident engagement best practices and digital communication tools.

What You’ll Get in Return

• Up to 30 days annual leave.
• Flexible working arrangements.
• Professional development opportunities.
• Access to health and wellness initiatives.
• Membership in the Local Government Pension Scheme (LGPS).

How to Apply

Contact Sam Duggan or apply online with your CV and covering letter.

Closing date: 11th January 2026 – Interviews: 19th and 26th January 2026.

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We are happy to consider flexible working arrangements and guarantee interviews for disabled applicants who meet the minimum criteria.