Resident Field Service Technician

-; Richmond; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global technology company seeks a Service Technician to maintain and troubleshoot its Quality Control System. You will handle preventive maintenance, assist with upgrades, and ensure system performance. Applicants should have an associate degree or relevant experience, and strong skills in electrical troubleshooting are essential. This role includes a 24/7 support rotation and offers competitive benefits.

Benefits

Medical plan options

401k Savings Plan

Employee Assistance Program

Qualifications

• 2+ years of experience in electrical/electronics or process control.
• Skilled in troubleshooting electrical systems up to 240 VAC.
• Familiarity with electrical drawings.

Responsibilities

• Maintain and troubleshoot ABB QCS hardware and software.
• Serve as a trusted contact for customer inquiries.
• Support emergency service requests on a 24/7 basis.

Skills

Electrical test equipment usage

Mechanical/electrical aptitude

Troubleshooting skills

Education

Associate degree in a related field

HS diploma/GED with experience

Job description

Overview

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to: IAPI Service Midwest Region Operations M

Join ABB as a Service Technician and play a critical role in maintaining and troubleshooting ABB's Quality Control System (QCS) at client sites. You'll be responsible for performing preventive and corrective maintenance on our proprietary hardware and software, assisting with upgrades and installations, and ensuring optimal system performance. This role is a blend of technical expertise, problem-solving, and customer interaction.

Key Responsibilities

• Maintain and troubleshoot ABB QCS hardware and software, including sensors, electrical/mechanical components, and control software.
• Serve as a trusted contact for customer inquiries, helping resolve service issues and strengthening client relationships.
• Support emergency service requests on a 24/7 rotation basis.
• Document maintenance activities and contribute to new installations and upgrades.
• Adhere to safety and HSE policies in all operations.

Qualifications

• Associate degree in a related field with 2+ years of experience in electrical/electronics or process control; or HS diploma/GED with 4+ years of relevant experience.
• Skilled in using electrical test equipment (voltmeters, multi-meters).
• Mechanical/electrical aptitude and understanding of electrical safety.
• Familiarity with electrical drawings and troubleshooting up to 240 VAC/870 VDC systems.
• Basic knowledge of papermaking and DCS programming is a plus.
• Valid US work authorization; no visa sponsorship provided.

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your EEO rights as an applicant, please visit: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation by calling 1-888-694-7762 or emailing [e-mail]. Resumes and applications will not be accepted through this channel.

Benefits and Perks

ABB Benefit Summary for eligible US employees (excludes ABB E-mobility, Athens union, Puerto Rico)

Go to myBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: a PPO plan (Copay Plan) or a High Deductible Health Plan with a Health Savings Account.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid; buy-up to 66 2/3%
• Supplemental benefits - 100% employee paid (Accident, hospital indemnity, critical illness, pet insurance)
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.