Resident Experience Specialist | Property Leasing

Greystar; Stevenage; On-site; GBP 23,000 - 29,000; Full time

Job summary

Greystar is seeking a Customer Service Associate in Stevenage to help manage property operations, tenancy administration, and community experiences. You will support front-of-house services, respond to resident inquiries, conduct viewings, and assist with leasing processes to achieve occupancy targets.

You will work with a team to ensure excellent resident experiences, coordinate with colleagues, and maintain organisational systems while adapting to a fast-paced environment.

Qualifications

• Good level of general education.
• Proficient in Microsoft Office (Word, Excel, Outlook) and basic systems/databases.
• Fluent English, strong customer-service and communication skills.

Responsibilities

• Support and respect team members to deliver excellent resident living.
• Deliver front-of-house service and respond to enquiries and viewings.
• Assist with leasing journey, rent collection, and tenancy administration.
• Log maintenance requests, file records, and update databases.
• Support marketing and events within the community and build local knowledge.

Skills

Customer service

Team player

Microsoft Office

English fluency

Organisational skills

Education

General education

Tools

Word

Excel

Outlook

Job description

Greystar is seeking a Customer Service Associate in Stevenage to help manage property operations, tenancy administration, and community experiences. You will support front-of-house services, respond to resident inquiries, conduct viewings, and assist with leasing processes to achieve occupancy targets.

You will work with a team to ensure excellent resident experiences, coordinate with colleagues, and maintain organisational systems while adapting to a fast-paced environment.