Resident Experience Specialist

Greystar Worldwide, LLC; Leeds; On-site; GBP 24,000 - 30,000; Full time

Job summary

Greystar is seeking a Customer Service Associate in Leeds to join a team delivering day-to-day property management and tenancy administration, driving resident experience. You will support front of house, handle queries, assist with marketing, maintenance, and tenancy operations to achieve occupancy and retention goals.

The role requires excellent English, strong customer service, and the ability to multi-task in a dynamic environment, with training provided on in-house systems and UK health and

Qualifications

• Excellent customer service skills with experience in a customer-facing role.
• Strong team collaboration and relationship-building abilities.
• Ability to work autonomously, make decisions and take initiative.
• Fluent English written and spoken communication.
• Excellent organisational skills and multi-tasking ability.
• Numerical skills for day-to-day tasks and reporting.
• Self-aware and able to adapt communication to different audiences.
• Flexible and resilient in a changing environment.

Responsibilities

• Support day-to-day property management and tenancy administration as part of a team.
• Deliver front-of-house service and create a positive resident experience.
• Respond to resident queries and complaints in line with procedures.
• Assist with marketing activities and community events.
• Support viewings, move-ins, and move-outs, and rent collection processes.
• Maintain databases and logging of maintenance requests.

Skills

Customer service

Team player

Autonomy

Fluent English

Organisation

Numerical skills

Cultural awareness

Adaptability

Education

General education

Tools

MS Office (Word, Excel, Outlook)

Job description

Greystar is seeking a Customer Service Associate in Leeds to join a team delivering day-to-day property management and tenancy administration, driving resident experience. You will support front of house, handle queries, assist with marketing, maintenance, and tenancy operations to achieve occupancy and retention goals.

The role requires excellent English, strong customer service, and the ability to multi-task in a dynamic environment, with training provided on in-house systems and UK health and