Resident Experience & Leasing Specialist

Greystar; Highgate; On-site; GBP 24,000 - 30,000; Full time

Job summary

Greystar in the United Kingdom seeks a Customer Service Associate to support property management, tenancy administration and resident experience. You will help with front-of-house services, respond to queries, and assist with events and community activities to drive occupancy and retention.

The role requires excellent customer service, fluent English, and proficiency in MS Word/Excel/Outlook, plus knowledge of safety rules.

Qualifications

• Excellent customer service skills in a front-line role.
• Fluent English verbal and written communication.
• Proficiency with Microsoft Office and basic IT systems.
• Knowledge of UK Health and Safety requirements.
• Ability to work in a team and multitask effectively.

Responsibilities

• Deliver day-to-day property management support and resident care.
• Support marketing, maintenance and tenancy administration for occupancy goals.
• Respond to queries and complaints following Greystar procedures.
• Assist with events, community relationships and rent/arrears tasks.

Skills

Customer service

Fluent English

Microsoft Word

Microsoft Excel

Microsoft Outlook

In-house systems

Education

General education

Tools

Booking systems

Databases

Job description

Greystar in the United Kingdom seeks a Customer Service Associate to support property management, tenancy administration and resident experience. You will help with front-of-house services, respond to queries, and assist with events and community activities to drive occupancy and retention.

The role requires excellent customer service, fluent English, and proficiency in MS Word/Excel/Outlook, plus knowledge of safety rules.