Resident Experience & Leasing Specialist

Greystar; Woking; On-site; GBP 25,000 - 32,000; Full time

Job summary

Greystar in the United Kingdom seeks a Customer Service Associate to manage day-to-day property operations, support tenancy administration, and promote a positive resident experience. You will help with marketing activities, maintenance coordination, and community events to drive occupancy and retention.

The role requires excellent customer service, a team player mindset, fluent English, and proficiency with MS Office and booking systems. Training on in-house systems is provided.

Qualifications

• Excellent customer service skills with a service-oriented mindset.
• Strong team player with relationship building and influencing skills.
• Fluent in English, both written and spoken.
• Proficient with MS Office and booking systems.
• Ability to adapt in a changing environment and multi-task.

Responsibilities

• Deliver front of house / concierge-style service to residents.
• Respond to queries and complaints per Greystar’s policy.
• Log maintenance requests and update relevant databases.
• Carry out sales and leasing activities: viewings and follow-ups.
• Ensure health and safety compliance across the community.

Skills

Customer service

Team player

Fluent English

MS Office

Relationship building

Tools

Microsoft Office

Booking systems

Databases

Job description

Greystar in the United Kingdom seeks a Customer Service Associate to manage day-to-day property operations, support tenancy administration, and promote a positive resident experience. You will help with marketing activities, maintenance coordination, and community events to drive occupancy and retention.

The role requires excellent customer service, a team player mindset, fluent English, and proficiency with MS Office and booking systems. Training on in-house systems is provided.