Resident Experience & Leasing Specialist

Greystar Worldwide, LLC; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Greystar is seeking a Customer Service Associate to manage day-to-day property operations, tenant experience, and tenancy administration. You will work as part of a team to ensure occupancy and retention, support marketing activities, and handle resident inquiries with a focus on service excellence.

The role requires strong communication skills, a solid command of Microsoft Office, and the ability to multitask in a fast-paced environment.

Qualifications

• Excellent customer service and significant experience in a customer-facing service delivery role.
• Strong team player with relationship-building and influencing skills.
• Ability to act autonomously, taking decisions when required.
• Fluent English verbal and written communication skills.
• Excellent organisation skills with the ability to multi-task and prioritise.
• Numerical skills necessary to complete the above activities.
• Self- and culturally aware and able to adapt communications to suit audience.
• Flexible approach to work and adaptable to changing environment.
• Enthusiasm to deliver an exceptional experience to stakeholders.

Responsibilities

• Deliver all aspects of customer service, including front-of-house service and resident experience.
• Support marketing and tenancy administration to achieve occupancy and retention goals.
• Assist with rent collection and arrears processes.
• Respond to queries/complaints following Greystar’s procedures.
• Coordinate events and activities within the Community.
• Maintain relationships with University clients and local information resources.
• Log maintenance requests and update databases; assist with notices and records.

Skills

Excellent customer service

Team player

Autonomy

Fluent English

Organisational skills

Numerical skills

Cultural awareness

Flexibility

Stakeholder enthusiasm

Education

General education

Tools

Microsoft Office

Excel

Outlook

Job description

Greystar is seeking a Customer Service Associate to manage day-to-day property operations, tenant experience, and tenancy administration. You will work as part of a team to ensure occupancy and retention, support marketing activities, and handle resident inquiries with a focus on service excellence.

The role requires strong communication skills, a solid command of Microsoft Office, and the ability to multitask in a fast-paced environment.