Resident Experience & Operations Assistant

Unite Students; North East; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Bonus paid twice a year

25 days annual leave + holidays

Pension scheme

Life assurance

Share save scheme

Training & development

Employee Assistance Programme (EAP)

Volunteer day

Job summary

Unite Group is seeking an Operations Assistant to welcome residents, answer enquiries and help keep the building running smoothly on a day-to-day basis.

You will be the friendly face on site, supporting checks-ins, bookings, maintenance requests and events to contribute to a vibrant student community.

This role emphasises proactive, people-focused service, teamwork and opportunities to develop skills within Unite's student accommodation brands.

Qualifications

• Experience in a customer service, hospitality, retail or residential environment.
• Excellent communication and problem-solving skills.
• Be proactive, organized and able to work in a busy environment.
• Enjoy working as part of a team and connecting with people.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support
• Deliver property viewings and support bookings, helping drive occupancy and retention
• Support resident engagement activities, helping create a welcoming and vibrant community
• Record enquiries, cases and operational issues accurately within internal systems

Skills

Customer service experience

Hospitality experience

Strong communication

Problem solving

Job description

Unite Group is seeking an Operations Assistant to welcome residents, answer enquiries and help keep the building running smoothly on a day-to-day basis.

You will be the friendly face on site, supporting checks-ins, bookings, maintenance requests and events to contribute to a vibrant student community.

This role emphasises proactive, people-focused service, teamwork and opportunities to develop skills within Unite's student accommodation brands.