Resident Experience & Operations Assistant

Unite Students; Falmouth; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Performance bonus

25 days annual leave

Generous pension scheme 4%-11%

Life assurance

Share save scheme

Enhanced Family Leave

Medicash

Employee Assistance Programme

Volunteer day

Discounts

Job summary

Unite Group in the United Kingdom is seeking an Operations Assistant to be the friendly face of our student housing, supporting residents, answering enquiries and helping day-to-day operations run smoothly. You will contribute to a welcoming, safe environment and vibrant communities across Unite Students and Hello Student brands.

This role offers variety—from check-ins and viewings to resolving maintenance issues and supporting events—requiring passion for customer service, strong communication,

Qualifications

• Experience in a customer service, hospitality, retail or residential environment.
• Strong communication and problem-solving skills.
• Proactive, organised and comfortable working in a busy environment.
• Confident handling enquiries, complaints and resident requests.
• Enjoy working as part of a team and supporting colleagues.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support
• Deliver property viewings and support bookings, helping drive occupancy and retention
• Support resident engagement activities, helping create a welcoming and vibrant community
• Respond to maintenance issues, making safe where required and raising requests for resolution
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant
• Support emergency response procedures when required
• Maintain high property standards, ensuring communal areas are clean, safe and well presented
• Work collaboratively with colleagues to ensure smooth day-to-day operations
• Record enquiries, cases and operational issues accurately within internal systems

Skills

Customer service

Communication

Problem-solving

Organisation

Teamwork

Proactive

Job description

Unite Group in the United Kingdom is seeking an Operations Assistant to be the friendly face of our student housing, supporting residents, answering enquiries and helping day-to-day operations run smoothly. You will contribute to a welcoming, safe environment and vibrant communities across Unite Students and Hello Student brands.

This role offers variety—from check-ins and viewings to resolving maintenance issues and supporting events—requiring passion for customer service, strong communication,