Resident Experience & Operations Assistant

Unite Students; Greater London; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Performance bonus

25 days annual leave + bank holidays

Pension scheme 4–11%

Life assurance

Share save scheme

Enhanced Family Leave

Medicash

EAP

Volunteer day

Retail and hospitality discounts

Job summary

Unite Group, operating through Unite Students, is seeking an Operations Assistant to welcome residents, manage day-to-day queries, and support events to deliver a vibrant student community in London. You’ll handle check-ins, viewings and maintenance requests while upholding safety and high property standards.

Your role focuses on delivering excellent customer experiences, collaborating with colleagues, and contributing to occupancy and retention through proactive service in a busy residential

Qualifications

• Experience in a customer service, hospitality, retail or residential environment.
• Enjoy working with people and delivering great customer experiences.
• Have strong communication and problem-solving skills.
• Be proactive, organised and comfortable working in a busy and varied environment.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support
• Deliver property viewings and support bookings, helping drive occupancy and retention
• Support resident engagement activities, helping create a welcoming and vibrant community
• Respond to maintenance issues, making safe where required and raising requests for resolution
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant
• Support emergency response procedures when required
• Maintain high property standards, ensuring communal areas are clean, safe and well presented
• Work collaboratively with colleagues to ensure smooth day-to-day operations
• Record enquiries, cases and operational issues accurately within internal systems

Skills

Customer service

Hospitality

Communication

Problem-solving

Organised

Team player

Resident environment

Job description

Unite Group, operating through Unite Students, is seeking an Operations Assistant to welcome residents, manage day-to-day queries, and support events to deliver a vibrant student community in London. You’ll handle check-ins, viewings and maintenance requests while upholding safety and high property standards.

Your role focuses on delivering excellent customer experiences, collaborating with colleagues, and contributing to occupancy and retention through proactive service in a busy residential