Resident Experience & Operations Assistant

Unite Group; Birmingham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Performance bonus

25 days annual leave

Pension scheme

Life assurance

Share save scheme

Family Leave policies

Medicash

EAP

Volunteer day

Discounts

Job summary

Unite Group in Birmingham is seeking an Operations Assistant to create a welcoming, safe and engaging environment for residents and visitors. You will be the friendly face of the building, supporting residents, answering inquiries and ensuring daily operations run smoothly.

In this varied role, you will handle check-ins, viewings, maintenance requests and safety procedures, contributing to high occupancy and a vibrant student community. Experience in customer service or hospitality is valued.

Qualifications

• Experience in customer service, hospitality, retail or residential environment.
• Ability to deliver great customer experiences.
• Strong communication and problem-solving skills.
• Proactive, organised and comfortable in a busy, varied environment.
• Experience in student accommodation or hospitality is a plus.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues.
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support.
• Deliver property viewings and support bookings, helping drive occupancy and retention.
• Support resident engagement activities, helping create a welcoming and vibrant community.
• Respond to maintenance issues, making safe where required and raising requests for resolution.
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant.
• Support emergency response procedures when required.
• Maintain high property standards, ensuring communal areas are clean, safe and well presented.
• Work collaboratively with colleagues to ensure smooth day-to-day operations.
• Record enquiries, cases and operational issues accurately within internal systems.

Skills

Customer service

Communication

Problem-solving

Teamwork

Organised

Job description

Unite Group in Birmingham is seeking an Operations Assistant to create a welcoming, safe and engaging environment for residents and visitors. You will be the friendly face of the building, supporting residents, answering inquiries and ensuring daily operations run smoothly.

In this varied role, you will handle check-ins, viewings, maintenance requests and safety procedures, contributing to high occupancy and a vibrant student community. Experience in customer service or hospitality is valued.