Resident Experience & Operations Assistant (Days/Nights)

Unite Group; Sheffield; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Performance bonus

25 days annual leave

Generous pension scheme (4–11%)

Life assurance (4x salary)

Share save scheme

Enhanced Family Leave

Medicash

Employee Assistance Programme (EAP)

Volunteering day

Discounts

Job summary

Unite Group is seeking an Operations Assistant to create a welcoming and safe environment for residents across Unite Students and Hello Student brands. You will handle enquiries, support check-ins/viewings, and help ensure smooth day-to-day operations while contributing to a vibrant student community.

The role is customer-facing in a busy environment, with a focus on delivering great resident experiences and teamwork. Training and development are available within a values-led company.

Qualifications

• Experience in customer service, hospitality, retail or residential environment.
• Ability to deliver great customer experiences.
• Strong communication and problem-solving skills.
• Proactive, organised and comfortable in a busy, varied environment.
• Confident handling enquiries, complaints and resident requests.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors.
• Support the full resident journey including check-ins and check-outs.
• Deliver property viewings and support bookings to drive occupancy.
• Support resident engagement activities to create a welcoming community.
• Respond to maintenance issues and raise requests for resolution.
• Carry out building checks and support safety procedures.
• Support emergency response procedures when required.
• Maintain high property standards in communal areas.
• Collaborate with colleagues for smooth daily operations.
• Record enquiries and operational issues in internal systems.

Skills

Customer service

Hospitality

Retail

Residential environment

Great customer experiences

Communication

Problem solving

Proactive

Organised

Team player

Job description

Unite Group is seeking an Operations Assistant to create a welcoming and safe environment for residents across Unite Students and Hello Student brands. You will handle enquiries, support check-ins/viewings, and help ensure smooth day-to-day operations while contributing to a vibrant student community.

The role is customer-facing in a busy environment, with a focus on delivering great resident experiences and teamwork. Training and development are available within a values-led company.