Resident Experience Associate - Student Housing

Unite Students; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Performance bonus

25 days annual leave

Pension

Life assurance

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Family leave

Medicash

EAP

Volunteer day

Discounts

Job summary

Unite Group is recruiting an Operations Assistant to welcome residents and visitors, support daily operations, handle enquiries, and help ensure a safe, engaging environment across Unite Students and Hello Student properties in Birmingham.

You will be the friendly face, manage check-ins and viewings, assist with events, and collaborate with colleagues to maintain high property standards and a vibrant student community.

Qualifications

• Experience in customer service, hospitality, retail or residential environments.
• Strong communication and problem-solving abilities.
• Proactive, organized and comfortable in a busy environment.
• Confident handling enquiries, complaints and resident requests.
• Team player with collaborative mindset.
• Experience in student accommodation or residential settings is a plus.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors.
• Support the full resident journey including check-ins and viewings.
• Deliver property viewings and support bookings to drive occupancy.
• Assist resident engagement activities to build a welcoming community.
• Respond to maintenance issues and raise requests for resolution.
• Conduct building checks and support safety procedures.
• Assist with emergency procedures when required.
• Maintain high property standards in communal areas.
• Record enquiries and issues accurately in internal systems.
• Collaborate with colleagues for smooth day-to-day operations.

Skills

Customer service

Communication

Problem solving

Job description

Unite Group is recruiting an Operations Assistant to welcome residents and visitors, support daily operations, handle enquiries, and help ensure a safe, engaging environment across Unite Students and Hello Student properties in Birmingham.

You will be the friendly face, manage check-ins and viewings, assist with events, and collaborate with colleagues to maintain high property standards and a vibrant student community.