Resident Experience Assistant for Student Housing

Unite Students; Bath; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme 4-11%

Life assurance

Share save scheme

Medicash

EAP

Volunteering day

Discounts

Job summary

Unite Group, operating Unite Students and Hello Student brands, is seeking an Operations Assistant in Bath to welcome residents and visitors and help maintain a safe, vibrant community. You will be the friendly face, respond to enquiries, manage check-ins and bookings, and support events and day-to-day operations.

You will work with the property team to ensure high standards, resolve issues promptly, and support safety procedures while contributing to a positive resident experience in a busy

Qualifications

• Experience in customer service, hospitality, retail or residential environments.
• Strong communication and problem-solving skills.
• Proactive, organised and comfortable in a busy, varied environment.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors.
• Support the full resident journey including check-ins, viewings and day-to-day support.
• Deliver property viewings and help drive occupancy and retention.
• Support resident engagement activities to create a welcoming community.
• Respond to maintenance issues and raise requests for resolution.
• Conduct building checks and support safety procedures.

Skills

Customer service

Hospitality experience

Communication

Problem solving

Teamwork

Job description

Unite Group, operating Unite Students and Hello Student brands, is seeking an Operations Assistant in Bath to welcome residents and visitors and help maintain a safe, vibrant community. You will be the friendly face, respond to enquiries, manage check-ins and bookings, and support events and day-to-day operations.

You will work with the property team to ensure high standards, resolve issues promptly, and support safety procedures while contributing to a positive resident experience in a busy