Resident Experience Coordinator

Unite Students; Liverpool; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Performance bonus

25 days annual leave

Pension scheme

Life assurance

Share save scheme

Enhanced Family Leave

Medicash

EAP

Volunteering day

Discounts

Job summary

Unite Group is seeking an Operations Assistant to welcome residents and visitors, respond to enquiries and help ensure daily operations run smoothly in our student accommodation environments.

You’ll support check-ins, viewings, maintenance requests and safety checks while contributing to a vibrant and safe community for residents. A team-focused approach and excellent communication are essential.

Qualifications

• Experience in customer service, hospitality, retail or residential environment.
• Strong communication and problem-solving skills.
• Proactive, organised and comfortable in busy, varied environments.
• Confident handling enquiries, complaints and resident requests.
• Team oriented with ability to support colleagues.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors.
• Support the full resident journey including check-ins and viewings.
• Deliver property viewings and support bookings to drive occupancy.
• Support resident engagement activities to build a welcoming community.
• Respond to maintenance issues and raise requests for resolution.
• Carry out building checks and support safety procedures.
• Record enquiries and operational issues in internal systems.
• Work collaboratively with colleagues to ensure smooth day-to-day operations.

Skills

Customer service

Hospitality experience

Retail experience

Communication skills

Problem solving

Teamwork

Job description

Unite Group is seeking an Operations Assistant to welcome residents and visitors, respond to enquiries and help ensure daily operations run smoothly in our student accommodation environments.

You’ll support check-ins, viewings, maintenance requests and safety checks while contributing to a vibrant and safe community for residents. A team-focused approach and excellent communication are essential.