Resident Experience & Leasing Specialist

Greystar Worldwide, LLC; City of Edinburgh; Hybrid; GBP 21,000 - 28,000; Full time

Job summary

Greystar is seeking a Customer Service Associate in Edinburgh to manage day-to-day property and tenancy administration, delivering a high standard of resident experience. You will work within a team on marketing, building maintenance and occupancy targets, providing front-of-house service, handling queries, and supporting rent collection and tenancy extensions.

The role requires fluent English, good organisation, and a proactive approach in a changing environment, with emphasis on customer care

Qualifications

• Excellent customer service skills and experience in a customer-facing role.
• Ability to work well in a team and build relationships.
• Fluent English communication, both written and spoken.
• Good organisational and numerical abilities.

Responsibilities

• Deliver day-to-day customer service and tenancy administration.
• Support marketing, maintenance coordination and resident experience.
• Handle queries and complaints in line with procedures.
• Assist with rent collection and tenancy renewals.
• Maintain records and databases and support events.

Skills

Customer service

Team player

Fluent English (verbal and written)

Organisation

Numerical skills

Adaptable / flexible

Communication skills

Education

General education

Tools

Microsoft Office

Job description

Greystar is seeking a Customer Service Associate in Edinburgh to manage day-to-day property and tenancy administration, delivering a high standard of resident experience. You will work within a team on marketing, building maintenance and occupancy targets, providing front-of-house service, handling queries, and supporting rent collection and tenancy extensions.

The role requires fluent English, good organisation, and a proactive approach in a changing environment, with emphasis on customer care