Resident Experience Concierge — Part-Time (20 hrs/wk)

Greystar; City of Edinburgh; On-site; GBP 14,000 - 19,000; Part time

Job summary

Greystar UK is seeking a Customer Service Associate for part-time hours (20 per week) to support the Edinburgh community. You will help with tenancy administration, front-of-house duties, and resident experiences, contributing to occupancy and retention goals.

The role requires strong English communication, excellent customer service, and the ability to multitask in a dynamic environment while delivering a positive resident experience.

Qualifications

• Good level of general education and literacy.
• Excellent customer service and problem-solving abilities.
• Strong team player with reliable communication and organization.

Responsibilities

• Provide day-to-day customer service to residents and stakeholders.
• Support tenancy administration and community events.
• Handle front-of-house duties and respond to queries professionally.
• Maintain relationships with university clients and local partners.
• Assist with maintenance requests, notices, and data entry.

Skills

Customer service

Team player

Communication skills

Organisational skills

Education

General education

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Database systems

Job description

Greystar UK is seeking a Customer Service Associate for part-time hours (20 per week) to support the Edinburgh community. You will help with tenancy administration, front-of-house duties, and resident experiences, contributing to occupancy and retention goals.

The role requires strong English communication, excellent customer service, and the ability to multitask in a dynamic environment while delivering a positive resident experience.