Resident Experience & Leasing Specialist

Greystar; Birmingham; In loco; GBP 21.000 - 27.000; Tempo pieno

Descrizione del lavoro

Greystar is seeking a Customer Service Associate in Birmingham to help manage day-to-day property operations, tenancy administration, and resident experience. You will support marketing activities, coordinate building maintenance, and assist with open days and viewings.

You will work as part of a team, delivering high-quality front-of-house service, resolving queries, and maintaining strong relationships with residents and university clients. Training on in-house systems will be provided.

Competenze

• Fluent English verbal and written communication skills.
• Experience in a customer-facing service delivery role.
• Strong organisational skills and ability to multi-task.

Mansioni

• Deliver comprehensive front-of-house customer service and manage resident experience.
• Support tenancy administration and maintenance request logging.
• Assist with leasing activities including viewings and follow-ups.
• Maintain relationships with university clients and promote community events.

Conoscenze

Microsoft Office

Booking systems

Customer service

Teamwork

Formazione

General education

Strumenti

Databases

Descrizione del lavoro

Greystar is seeking a Customer Service Associate in Birmingham to help manage day-to-day property operations, tenancy administration, and resident experience. You will support marketing activities, coordinate building maintenance, and assist with open days and viewings.

You will work as part of a team, delivering high-quality front-of-house service, resolving queries, and maintaining strong relationships with residents and university clients. Training on in-house systems will be provided.