Resident Experience Leader — Housing Services

NHS; Salisbury; On-site; GBP 39,000 - 42,000; Full time

Job summary

A county council in England is seeking a Housing Customer Experience Manager to enhance tenant interactions and improve overall satisfaction. The role involves developing a comprehensive customer experience strategy, leading the Resident Engagement team, and acting as the main point of contact for resident feedback. Ideal candidates will have a degree or relevant experience, excellent interpersonal skills, and knowledge of social housing policies. This is a full-time, permanent position with a salary ranging from £39,862 to £41,771 annually.

Qualifications

• Educated to degree level or significant experience in a similar role.
• Expert knowledge of current issues affecting social-housing landlords.
• Strong drive for improving the customer journey.

Responsibilities

• Develop and implement a Customer Experience Strategy aligned with organizational goals.
• Lead the Resident Engagement team to ensure high performance.
• Act as the main point of contact for resident enquiries.

Skills

Interpersonal skills

Problem-solving mindset

Knowledge of social-housing policies

Communication skills

Organizational skills

Proactive mindset

Education

Degree or significant relevant experience

Level 4 in Management

Tools

Microsoft Office

Job description

A county council in England is seeking a Housing Customer Experience Manager to enhance tenant interactions and improve overall satisfaction. The role involves developing a comprehensive customer experience strategy, leading the Resident Engagement team, and acting as the main point of contact for resident feedback. Ideal candidates will have a degree or relevant experience, excellent interpersonal skills, and knowledge of social housing policies. This is a full-time, permanent position with a salary ranging from £39,862 to £41,771 annually.