Resident Experience Host for Student Living

Unite Students; York and North Yorkshire; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Performance bonus

25 days annual leave

Pension scheme

Life assurance

Share save scheme

Family Leave policies

Medicash

EAP

Volunteer day

Job summary

Unite Group, operating Unite Students accommodation, is seeking a Customer Experience focused team member to welcome residents and visitors. You will handle enquiries, support check-ins/check-outs, conduct property viewings, and assist with events to foster a vibrant student community.

Join a values-led organisation offering a competitive salary, a bonus scheme, generous annual leave, a pension, life assurance, share save options, and wellbeing benefits. No prior housing experience required.

Qualifications

• Experience in customer service, hospitality, retail or residential environment.
• Strong communication and problem-solving skills.
• Proactive, organised and comfortable in a busy environment.
• Confident handling enquiries, complaints and resident requests.
• Enjoy working as part of a team and supporting colleagues.
• Experience in student accommodation, hospitality or residential environments would be beneficial but not essential.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues.
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support.
• Deliver property viewings and support bookings, helping drive occupancy and retention.
• Support resident engagement activities, helping create a welcoming and vibrant community.
• Respond to maintenance issues, making safe where required and raising requests for resolution.
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant.
• Support emergency response procedures when required.
• Maintain high property standards, ensuring communal areas are clean, safe and well presented.
• Work collaboratively with colleagues to ensure smooth day-to-day operations.
• Record enquiries, cases and operational issues accurately within internal systems.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Team player

Enquiry handling

Job description

Unite Group, operating Unite Students accommodation, is seeking a Customer Experience focused team member to welcome residents and visitors. You will handle enquiries, support check-ins/check-outs, conduct property viewings, and assist with events to foster a vibrant student community.

Join a values-led organisation offering a competitive salary, a bonus scheme, generous annual leave, a pension, life assurance, share save options, and wellbeing benefits. No prior housing experience required.