Resident Experience Ambassador (Student Housing)

Unite Students; Sheffield; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Pension scheme

Life assurance

Share save scheme

Enhanced Family Leave

Medicash

EAP

Volunteer day

Discounts

Job summary

Unite Group's Unite Students brand is seeking a Student Experience Team Member to welcome residents, respond to enquiries, support the full resident journey from check-ins to day-to-day assistance and help run a friendly, well-managed building.

In this varied role you’ll deliver property viewings, coordinate events, resolve issues, maintain high standards of cleanliness and safety, and work closely with colleagues to create a vibrant, supportive student community where people feel valued and

Qualifications

• Have experience in a customer service, hospitality, retail or residential environment.
• Enjoy working with people and delivering great customer experiences.
• Have strong communication and problem-solving skills.
• Be proactive, organised and comfortable working in a busy and varied environment.
• Be confident handling enquiries, complaints and resident requests.
• Enjoy working as part of a team and supporting colleagues when needed.
• Experience in student accommodation, hospitality or residential environments would be beneficial but isn't essential.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support
• Deliver property viewings and support bookings, helping drive occupancy and retention
• Support resident engagement activities, helping create a welcoming and vibrant community
• Respond to maintenance issues, making safe where required and raising requests for resolution
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant
• Support emergency response procedures when required
• Maintain high property standards, ensuring communal areas are clean, safe and well presented
• Work collaboratively with colleagues to ensure smooth day-to-day operations
• Record enquiries, cases and operational issues accurately within internal systems

Job description

Unite Group's Unite Students brand is seeking a Student Experience Team Member to welcome residents, respond to enquiries, support the full resident journey from check-ins to day-to-day assistance and help run a friendly, well-managed building.

In this varied role you’ll deliver property viewings, coordinate events, resolve issues, maintain high standards of cleanliness and safety, and work closely with colleagues to create a vibrant, supportive student community where people feel valued and