Resident Experience Coordinator - Student Housing

Unite Students; Sheffield; On-site; GBP 18,000 - 23,000; Full time

Job summary

Unite Group’s Unite Students brand in Sheffield is seeking an Operations Assistant to greet residents, answer enquiries and keep daily operations running smoothly.

You’ll support check-ins, viewings, maintenance requests and safety checks, helping build a welcoming, safe student community and a great resident experience. No formal degree required; we value customer service and a proactive, team-focused attitude, with training provided to help you grow.

Qualifications

• Experience in customer service, hospitality, retail or residential environment.
• Strong communication and problem-solving skills.
• Proactive, organised and comfortable working in a busy, varied environment.
• Confident handling enquiries, complaints and resident requests.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues.
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support.
• Deliver property viewings and support bookings, helping drive occupancy and retention.
• Support resident engagement activities, helping create a welcoming and vibrant community.
• Respond to maintenance issues, making safe where required and raising requests for resolution.
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant.
• Support emergency response procedures when required.
• Maintain high property standards, ensuring communal areas are clean, safe and well presented.
• Work collaboratively with colleagues to ensure smooth day-to-day operations.
• Record enquiries, cases and operational issues accurately within internal systems.

Skills

Customer service

Communication

Problem solving

Teamwork

Organisation

Job description

Unite Group’s Unite Students brand in Sheffield is seeking an Operations Assistant to greet residents, answer enquiries and keep daily operations running smoothly.

You’ll support check-ins, viewings, maintenance requests and safety checks, helping build a welcoming, safe student community and a great resident experience. No formal degree required; we value customer service and a proactive, team-focused attitude, with training provided to help you grow.