Resident Experience Coordinator – Student Housing

Unite Group; Coventry; In loco; GBP 21.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

A performance-related bonus paid twice

25 days annual leave plus bank hols (↑

Option to buy up to 5 extra days

Generous pension scheme 4–11%

Life assurance worth 4x salary

Share save scheme

Enhanced Family Leave policies

Medicash (Health Cash Plan)

Employee Assistance Programme (EAP)

One free volunteering day each year

Retail and hospitality discounts

Descrizione del lavoro

Unite Group, via Unite Students, is hiring an Operations Assistant in the Coventry area to welcome residents and visitors, answer enquiries, and help ensure smooth daily operations across the property. You will support check-ins/check-outs, deliver property viewings, and assist with events to build a vibrant student community.

The role focuses on customer service, teamwork, and proactive problem-solving within a busy residential environment. Training and development opportunities are provided.

Competenze

• Experience in a customer service, hospitality, retail or residential environment.
• Enjoy working with people and delivering great customer experiences.
• Strong communication and problem-solving skills.
• Be proactive, organised and comfortable working in a busy and varied environment.
• Be confident handling enquiries, complaints and resident requests.
• Enjoy working as part of a team and supporting colleagues when needed.
• Experience in student accommodation, hospitality or residential environments would be beneficial but isn't essential.

Mansioni

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues.
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support.
• Deliver property viewings and support bookings, helping drive occupancy and retention.
• Support resident engagement activities, helping create a welcoming and vibrant community.
• Respond to maintenance issues, making safe where required and raising requests for resolution.
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant.
• Support emergency response procedures when required.
• Maintain high property standards, ensuring communal areas are clean, safe and well presented.
• Work collaboratively with colleagues to ensure smooth day-to-day operations.
• Record enquiries, cases and operational issues accurately within internal systems.

Conoscenze

Customer service

Hospitality

Retail

Residential environment

Communication

Problem-solving

Proactive

Organised

Teamwork

Customer experiences

Descrizione del lavoro

Unite Group, via Unite Students, is hiring an Operations Assistant in the Coventry area to welcome residents and visitors, answer enquiries, and help ensure smooth daily operations across the property. You will support check-ins/check-outs, deliver property viewings, and assist with events to build a vibrant student community.

The role focuses on customer service, teamwork, and proactive problem-solving within a busy residential environment. Training and development opportunities are provided.